A community-based medical facility in Wisconsin, Edgerton Hospital and Health Services has a deep commitment to delivering person-centered care to every patient. In 2014, survey results released by the US Department of Health and Human Services revealed that Edgerton Hospital exceeded national and state averages for patient satisfaction. According to research conducted by the Medical Group Management Association (MGMA), using patient satisfaction surveys can lead to better organizational performance.
According to medical industry experts, facilities must construct their surveys carefully to achieve the most valuable results. To reach the widest possible audience, facilities should offer both electronic and paper-based options and also limit the number of survey questions to fewer than 10 items. In designing surveys, healthcare providers should focus on questions about how to improve the patient experience. Typically, organizations can expect to receive a response rate of between 10 and 20 percent.
Also, when creating a survey, healthcare providers should have a clear understanding of why they are collecting feedback and how they plan to use it. Communicating results to patients is an important step to let them know their input has value and to build positive relationships.
Edgerton Hospital 